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| Frequently Asked Questions Is this service necessary for me? Just in Singapore about 15,000 to 20,000 communication devices inclusive of PDA phones, laptops and mobilephones are lost every year and many more times of that worldwide. BAK2u software helps owner to identify the thief via their contact number, location, IP address, machine serial number and even video of the perpetrator at only a small fraction of the cost of the gadgets. My gadget is the latest model! Will someone bother to return to me? Which is worse? To lose a gadget with no anti-theft software? With anti-theft software installed in the device, it increases the chance of a return when stolen with alert sends from the thief's own contact number or IP address. What happens when I lose something? If you have pre-installed the Anti-theft software in your device, you can wait for the SMS text or the email alert. How does BAK2u know what items are mine? When you activate the BAK2u service on our website, you register your contacts to the device. Why don't I just write my name on my valuable items? Why compromise your personal information which you have no idea on whose hands they fall into? How do I know if the software works? PhoneBAK - When the finder replaced the owner's SIM card with his, PhoneBAK will silently send a SMS to the pre-defined mobile phone number. It is important to test out the pre-defined local number by simply interchanging with another SIM card first before actual use. Phoenix - When the finder did not enter the correct password upon connecting to the internet, it will silently send an email to the pre-defined email addresss (twitter). There is a testing button on the setup for owner to test the email. How do I install the software? There is a step-by-step installation guide included. Do not skip that guide! Some common mistakes made are entering the activation pin into the program (PhoneBAK series) instead of at the respective activation page. I need to log into the Window/Mac Operating System first before I can access the laptop. Otherwise the anti-theft software will not be triggered without internet connection. How do I work around it? If you are using Windows/Mac authentication for login, you can setup a dummy account (with administrative privileges). Do not put any password in that account. Install Phoenix and configure the settings in that account. This will allow the thief to login to the system without any windows based authentication. Once the thief is logged into the dummy account, Phoenix will be triggered. Are there any technical or local support? BAK2u has presence in Singapore and various countries through our partners to provide the necessary supports, including documents for owners to report to police for non-recoverable cases too. Can I use the same program for any other devices? Each copy of anti-theft program is licensed to only 01 registered device. It is therefore non-transferable. Who will recover the lost device? As the device has been pre-configured with contact numbers, the receiver of the alert can contact the finder directly and make the necessary arrangement or can report to the police to be dealt with too. How would BAK2u deal with non-recoverable cases? Refer to the police in the event when the finder does not want to return the phone. Save the SMS alert received as evidence of the theft. In the event, that there is no sms received to the pre-defined mobile number after the phone is lost, the device could have been lost and not found. What do I do if I don't have BAK2u anti-theft software and my laptop is stolen? Click here on what to do @ BAK2u Blog |
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Terms & Conditions:
The general terms and conditions shall apply to each and all our services in addition to any specific terms and conditions except to the extent, if any, expressly excluded in the specific terms and conditions. 1. BAK2u will not be responsible for any interruption, disruption to or deterioration in the quality, reliability or accuracy of the anti-theft software service or any technical issue that may arise from or in relation to any device or hardware that customer may use with the anti-theft software to the device. 2. BAK2u does not warrant that the anti-theft software will be uninterrupted and/or error-free. All purchases are non-refundable. 3. All software provided to customers by BAK2u are covered under and subject to the terms of warranty from the relevant PDA, mobilephone, computers manufacturers. BAK2u is not responsible for any defects of the software due to manufacturer's or customer's fault and if applicable, any hardware which customers may have installed. 4. Customers shall ensure that the software purchased is compatible with their PDA phones/laptop/mobilephone/computer system. Customers shall ensure that their devices are not SIM locked as it may prevent any SMS from being sent out. BAK2u will not be responsible should the device fail to work on the customer's PDA phones/laptop/mobilephone/computer system. 5. BAK2u shall not be liable for any costs, loss or damage (whether direct or indirect), or for loss of revenue, loss of profits or any consequential loss whatsoever as a result of your using of the software. 6. SMS services to send out the SMS alerts are subject to network availability, device capability and other conditions. SMS service speed might vary depending on coverage, location and devices used network traffic. 7. You shall indemnify us against all claims that anyone threatens or makes against us relating to your use of our services or due to your breach, negligence or omission. We may, at any time, amend or delete any of our terms and conditions, suspend or change any of our services. We will give you notice (which may include advertisement, statements, letters, by posting on our website or such other forms as we deem appropriate) of such changes. Such notice shall state when the changes will take effect and if you continue to use the service after such date, you will be deemed to have accepted the changes. |
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